Terms of Service

Haus of Krampus sells novelty gift items: personalized letters written in the voice of a fictional character (“Krampus”), delivered digitally or by physical mail, and related merchandise. Every letter is humorous, fictional gag-gift content — it is not a real accusation, notice, citation, or legal document of any kind, regardless of how it’s formatted or signed.

When you submit details about a recipient, you represent that: you have the right to share that information, the gift is intended for someone you know and who would find it funny, and nothing you submit is true in a way that could be read as a genuine accusation of criminal conduct, harassment, or abuse. We reserve the right to refuse, hold for review, or cancel any order whose content we reasonably believe violates these terms, including content involving hate speech, real threats, sexual content, or anything suggesting real danger to a minor — see our content standards (contact the Haus for the full moderation policy).

All prices are shown in USD and are final at the time of purchase. Payment is processed by Stripe; we do not store your full payment card details. Orders are not fulfilled until payment is successfully captured.

Physical letters and merchandise currently ship to US addresses only. Digital letters are delivered by email and have no shipping restriction. We are not responsible for delays caused by the postal carrier, incorrect addresses supplied at checkout, or failure to deliver due to recipient refusal.

Because every item we sell is personalized and produced to order, all sales are final except as described below. We do not offer refunds or returns for a change of mind, for the recipient’s reaction to the content, or because a joke didn’t land the way you expected — you approve a full preview of every letter before it’s produced or sent, so there are no surprises on our end to refund.

We will provide a replacement or a full refund, at our discretion, only if:

• your order arrives physically damaged or defective,
• we shipped the wrong item or the wrong personalization,
• a digital letter was never delivered due to an error on our end, or was refunded before delivery, or
• we were unable to fulfill your order after payment for a reason on our end.

To request either, contact the Haus within 14 days of delivery (or, for digital orders, within 14 days of purchase) with your order number and a description (and photo, for damaged physical items) of the issue. Approved refunds are issued to the original payment method; we do not issue cash or check refunds.

Year-Round Krampus is an annual subscription billed once per year at the price shown at checkout. Once a subscription term starts, that year’s letters are committed and the charge for that term is non-refundable under the refund policy above. You may cancel future renewal at any time from your account or by contacting the Haus; cancellation takes effect at the end of the current paid term, and you will not be charged again after that. 3 Months of Krampus is a single one-time purchase (not a recurring subscription) covering all three scheduled letters.

The Haus of Krampus brand, character, letter templates, and designs are our property. The specific personalized text and design of a letter or product you purchase is licensed to you for personal, non-commercial use (gifting, sharing, printing a copy) — you may not resell, redistribute in bulk, or claim authorship of the underlying template or brand.

The service and all products are provided “as is.” We don’t guarantee that the recipient will find it funny, that any particular joke will land, or that the product will meet your subjective expectations beyond what was shown in your approved preview. To the fullest extent permitted by law, we disclaim all other warranties, express or implied.

To the fullest extent permitted by law, Haus of Krampus is not liable for any indirect, incidental, special, or consequential damages arising from your purchase or use of our products — including, without limitation, a recipient’s emotional reaction, any effect on your relationship with the recipient, or any outcome you didn’t anticipate from sending genuinely surprising mail to someone. Our total liability for any claim relating to an order is limited to the amount you actually paid for that order.

These terms are governed by the laws of the State of Ohio, without regard to conflict-of-law principles, and any dispute will be resolved in the state or federal courts located in Ohio.

We may update these terms from time to time; the “last updated” date above will reflect the most recent change. Continued use of the site after an update constitutes acceptance of the revised terms.

Questions about an order, a refund request, or these terms: contact the Haus.