Question 1

What exactly am I buying?

Accepted Answer

A letter from Krampus, personally addressing someone's documented nonsense — written in his voice, built from the real details you give us. It's a gag gift, not a prank call: funny, specific, and obviously fictional. Delivered either digitally or as a real, professionally printed letter mailed straight to their door, no return address they'll recognize.

Question 2

Will this actually scare or upset the recipient?

Accepted Answer

It's built to land as an unmistakable gift between people who already like each other — savage jokes, harmless target. Krampus roasts the behavior, never the person. We don't generate real accusations of crime, hate speech, sexual content, or anything designed to actually damage a relationship, a job, or someone's day. Tell us what not to mention and we won't.

Question 3

How long does personalization take?

Accepted Answer

The report form takes about 3–5 minutes — your name, their name, and the specific receipts. Digital letters are ready within minutes of review. Physical letters are printed and in the mail within 3–5 business days of approval.

Question 4

Can I see the letter before it's sent?

Accepted Answer

Always. You get the full letter before you pay a cent — and if the first version doesn't land right, "Krampus Reconsiders" generates another take on the same details. For physical orders, you can request one revision before it ships.

Question 5

Do you ship internationally?

Accepted Answer

US addresses only for physical letters at launch. Digital letters go anywhere email does. International mail is on the list — the Haus just hasn't gotten around to it yet.

Question 6

Will the envelope give away what's inside?

Accepted Answer

No. Black envelope, wax-seal design, no return address anyone will recognize at a glance — it reads like real mail, not a novelty gift, until it's opened.

Question 7

Can I cancel 3 Months of Krampus or Year-Round Krampus?

Accepted Answer

3 Months of Krampus is a single one-time purchase — all three letters are already paid for and scheduled, so there's nothing mid-way to cancel. Year-Round Krampus is a real annual subscription: once it starts, that year's letters are committed, but you can turn off renewal for the following year anytime from your account.

Question 8

Can I add details partway through 3 Months of Krampus or Year-Round Krampus?

Accepted Answer

Yes — Krampus likes fresh material. Year-Round Krampus includes a free mid-year check-in to add new detail, and you can always reach the Haus to feed something new into an upcoming letter.

Question 9

What format is the digital letter?

Accepted Answer

A high-resolution, print-ready PDF that looks exactly like the physical letter, plus a mobile-friendly web view for reading (and forwarding) on the spot.

Question 10

Is merchandise available yet?

Accepted Answer

Yes — real products, real pricing, browsable now at /merch. Mugs, totes, apparel, and more, all carrying the same naughty-list energy as the letters.

Question 11

What's your refund policy?

Accepted Answer

Digital letters can be refunded before delivery if something's wrong on our end. Physical letters and merch are personalized/printed to order, so they generally can't be returned once produced — but if something arrives damaged or wrong, reach the Haus within 14 days and we'll make it right. Full policy, including how refunds are processed: see our Terms of Service.

Frequently Asked